App / Live
fuju9 collects and uses your information only for the purposes described in this policy. What we do with your data, how long we keep it, and what choices you have are all set out here — clearly, without legal jargon where we can avoid it. Access to and availability of our platform depends on your local law and eligible regions.
When you open an account on fuju9, we collect the information you provide directly: your name, contact details, and the payment details you use to fund or withdraw from your account wallet. If you use Upay or Bank Transfer, we record the transaction reference and amount in taka — enough to match a payment to your account and process it correctly. We do not store full bank credentials on our servers; payment processing is handled through the relevant payment rail, and only the reference data reaches us. We also collect data your device sends automatically when you load the site — browser type, approximate location at the country level, and session timestamps. This is used to keep your session secure, detect unusual access patterns, and improve how the site loads on mobile. We do not sell this data to third parties. Sharing with service partners happens only where it is needed to operate the account, process a payment, or meet a legal obligation in an eligible jurisdiction. Availability of our services depends on local law and eligible regions; this policy applies to accounts opened through fuju9.
When a payment comes in via Upay, we log the reference number and taka amount against your account. We do not hold your Upay PIN or full wallet credentials.
Bank Transfer deposits and withdrawals are matched to your account using the transaction ID. We keep this record for reconciliation and, where required, for legal compliance in eligible regions.
Browser type, session time and country-level location are logged automatically. This supports account security checks and helps us serve the site correctly on mobile data connections.
We do not sell your personal data. Partner sharing is limited to what is strictly needed to run your account, process payments or meet a legal obligation.
This privacy policy covers all data collected through fuju9 and its account system. It does not extend to third-party services you may reach from our site — for example, a payment provider's own app or an external link. Each of those services operates under its own data terms. Understanding the boundary of this policy helps you know exactly which organisation holds your data and how to contact them about it.
Data you submit during account creation and login — email, contact details, password hash — is covered fully by this policy. We control that data and you can request access to it through our support route.
Deposit and withdrawal records tied to your fuju9 wallet fall under this policy. The payment rail itself — Upay or Bank Transfer — operates under its own provider terms once the transaction leaves our system.
Pages you visit on fuju9, session data and cookie preferences are collected and managed under this policy. You can adjust cookie consent through the settings link in the site footer.
External links, payment apps and any service operating outside fuju9 are not governed by this policy. We recommend you read the privacy terms of any third-party service before you use it.
You have several clear options for managing the data we hold on your account. First, you can request a summary of the personal information tied to your fuju9 account — this includes the contact details you registered with, your payment method references (Upay or Bank Transfer transaction IDs), and your session history. Submit this request through our support channel and we will confirm receipt and handle it in line with applicable rules for your region. If any detail on your account is incorrect — a wrong phone number, a changed email address — you can update it directly inside the account settings page. For fields that are not editable from within the account, raise the correction through support and we will action it. You can also ask us to stop using your data for any purpose beyond running your account — for example, if you no longer want session analytics logged. Note that some data, such as payment transaction records, must be retained for compliance with the legal obligations that apply in eligible regions. Where deletion is possible, we will confirm it in writing.
Contact our support route to ask for a copy of the personal data we hold on your account. We will confirm receipt and provide the summary in line with applicable regional rules.
Update editable fields — email, phone number, preferred payment method — directly in account settings. For locked fields, raise a correction request through support and we will handle it.
You can ask us to limit how we use your data beyond account operation. We will honour that request where it does not conflict with a legal retention obligation in your eligible region.
If anything in this policy is unclear or you have a concern about how a specific piece of your data is being used, open a support ticket and our team will respond with a specific answer.
If you have a question about your data, a correction to request, or a concern to raise about how this policy has been applied to your account, use one of the contact routes below. We publish only the channels that are actually monitored — we do not list a route we cannot staff. Response handling follows the process visible in your account's support section.
Open the chat widget from any page on fuju9. State that your query is about the privacy policy or your account data and we will route it to the right handler.
Log into your account and open a support ticket from the help section. Include your registered contact detail and the specific data point your query relates to for a faster resolution.
Send your privacy query to the support email address published in the fuju9 footer. Provide your account reference so we can locate your record without asking follow-up questions.
Account security and data handling are not afterthoughts at fuju9. Every account is protected by password hashing and session tokens that expire on logout. Cookie preferences you set in the site footer are stored and respected across sessions. We keep payment records — Upay references, Bank Transfer IDs, taka amounts — for as long as required by the legal obligations that apply in your eligible region, and no longer. When we no longer need a piece of data, we delete or anonymise it. You can review the data we hold and ask for changes at any time through our published support routes.
Passwords are stored as hashes — we never hold your password in plain text. Session tokens expire on logout. If we detect an unusual login pattern, we flag it and you may be prompted to re-verify.
You set your cookie preference through the consent banner when you first visit fuju9. You can change that preference at any time via the cookie settings link in the site footer.
We keep personal and transaction data only as long as required by the legal obligations of your eligible region. Payment references tied to Upay or Bank Transfer are retained for reconciliation; other data is deleted or anonymised when no longer needed.
When we update this policy, we publish the revised version on this page and note the change date at the top. Continued use of your account after the update date means you have seen the revised terms.
The answers below cover the questions we hear most often about data, account records and rights under this policy. If your question is not listed, open a support ticket from your account page.
We collect the contact details you submit during registration, the payment references from Upay or Bank Transfer transactions you make, and the session data your device sends automatically. We do not collect more than is needed to operate your account securely.
We share data only with the service partners needed to run your account — for example, the payment rails that process Upay or Bank Transfer transactions. We do not sell your data, and we do not share it for advertising or marketing purposes outside our own platform.
Log into your account and open a support ticket, or use the live chat on fuju9. Tell us you want a data summary, include your registered contact detail, and we will handle the request in line with the rules that apply to your eligible region.
You can request deletion of data we are not legally required to retain. Payment transaction records tied to Upay or Bank Transfer must be kept for compliance in eligible regions. For everything else, we will confirm deletion in writing after processing your request.
We set a cookie preference when you first visit. Strictly necessary cookies keep your session active; optional analytics cookies can be turned off. Change your preference at any time through the cookie settings link in the site footer — your choice is stored and respected on return visits.
This policy applies to all accounts opened through fuju9. Whether you can access or use the platform depends on your local law and eligible regions. If you are in Bangladesh, check what services are available to your region before registering.